📄 Privacy Policy

1. Introduction

This privacy policy describes how TrendiMail, part of Trendiwa Netherlands, handles personal data of users of our email marketing platform. We value privacy and process data exclusively in accordance with GDPR regulations.

By using TrendiMail, you agree to this privacy policy.

2. Who are we?

TrendiMail is an email marketing platform for entrepreneurs. TrendiMail is part of:

3. What data do we collect?

We only collect data necessary to provide our services properly.

3.1 Data you provide to us

• Name
• Email address
• Company name (optional)
• Phone number (optional)
• Payment details (if applicable)
• Content of messages sent via forms

3.2 Data of your contacts (your mailing list)

When you add contacts to TrendiMail, we process on your behalf:

• Name
• Email address
• Segmentation data (e.g., tags, fields, subscription date)
• Interaction data (opened, clicked, unsubscribed)

3.3 Automatically collected data

• IP address
• Browser and device information
• Log data (e.g., login moments)
• System usage (e.g., sent campaigns)

4. What do we use this data for?

We process personal data for the following purposes:

• Creating and managing your TrendiMail account
• Sending email campaigns and automations
• Generating statistics and reports
• Customer service and support
• Invoicing and administration
• Improving our services and security

5. Legal basis for processing

We process personal data based on:

• Performance of contract (your TrendiMail account)
• Consent (e.g., subscription forms)
• Legitimate interest (platform security, fraud prevention)
• Legal obligations (administration, tax regulations)

6. How long do we retain data?

We do not retain data longer than necessary.

• Account data: as long as you are a customer
• Invoicing data: 7 years (legal obligation)
• Contact data from your mailing list: as long as you retain it
• Deleted accounts: fully removed within 30 days

7. Do we share data with third parties?

We only share data with parties necessary for our service provision, such as:

• Email processors
• Hosting providers
• Payment providers
• Security services

These parties operate under a data processing agreement and may not use your data for their own purposes.

8. Security

We take security very seriously. TrendiMail uses, among other things:

• Encrypted connections (HTTPS/SSL)
• Secure servers within the EU
• Access control and authentication
• Automatic backups
• Monitoring for abuse and spam

9. Your rights

You have the right to:

• Access your data
• Have your data corrected
• Have your data deleted
• Object to processing
• Export your data (data portability)

You can contact our support for this.

10. Responsibility for your mailing list

When you add contacts to TrendiMail, you are the data controller. TrendiMail is then the processor.

This means:

• You determine which data you enter
• You are responsible for obtaining consent from your contacts
• We process this data solely according to your instructions

11. Cookies

TrendiMail uses functional and analytical cookies to:

• Make the platform work properly
• Collect statistics
• Prevent abuse

We do not use tracking cookies for advertising.

12. Changes to this privacy policy

We may amend this privacy policy when necessary. The most recent version is always available on our website.

13. Contact